On not knowing at conferences

To evaluate an event, conveners focus on knowing key conference metrics. Our analytic minds seek numbers to quantify the experiences of event stakeholders. Metrics such as ticket sales, KPIs, social media mentions, booth visits, and net promoter scores create a picture of event outcomes, satisfaction levels, and areas for improvement.

But is there value in not knowing at conferences?

A poem about knowing

Mary Oliver‘s poem Snowy Night beautifully explores the tension between knowing and not knowing. She describes a snowy evening when she heard an owl:

“I couldn’t tell
which one it was –
the barred or the great-horned
ship of the air –
it was that distant.”

Knowing the differences: an illustration of Great Horned and Barred owls Image attribution: https://www.nhpr.org/something-wild/2016-02-05/something-wild-how-owls-spend-the-winter Instead of chasing certainty, Oliver chooses to embrace the mystery:

“But, anyway,
aren’t there moments
that are better than knowing something…”

Hearing this poem the other day reminded me of a similar tension at conferences—between the need for data and the value of embracing the intangible.

Metrics and their limits

As Oliver writes,

“I suppose
if this were someone else’s story
they would have insisted on knowing
whatever is knowable – would have hurried
over the fields
to name it – the owl, I mean.”

Metrics provide a finite “map” of what happened at a conference. They transform rich human experiences into statistics—valuable, yes, but inherently incomplete. Metrics don’t capture the intangible: the awe, learning, and life-changing connections a good conference can inspire.

As Alfred Korzybski noted, “A map is not the territory.” Metrics are useful tools, but they don’t replace the fullness of the experiences they represent.

Mary Oliver’s poem celebrates the value of wonder and being present over the need to uncover all the “knowable” facts. She writes:

“I love this world,
but not for its answers.”

Let’s keep her perspective in mind when we evaluate a conference.

Otherwise, as Alan Watts warned, we risk becoming “people eating menus instead of dinners“.

In conferences, as in life, there is value in both knowing and not knowing. By balancing data with the immeasurable, we can create richer, more meaningful events.

Gatherly and Rally comparative review

Gatherly Rally Wonder I first reviewed (1, 2) three online conference social platforms: Gatherly, Rally, and Wonder (the new name for Yotribe since September) in 2020. Since then, the Gatherly and Rally developers have been hard at work! [2023 update: Wonder went out of business in 2023.] So here’s a review of updated versions of Gatherly and Rally, including comparisons with the former Wonder service.

If this is your first exposure to online social platforms, the “First, some context…” section of the Gatherly/Yotribe review explains what they’re all about, and why they are important new additions to any serious online meeting. (For another, surprisingly neutral, perspective check out this Rally blog post.)

Also, read the above earlier reviews in full, so you understand the basic features and scope of these online social platforms.

As in my earlier reviews, I’ll focus on different aspects of the platforms, and provide information and commentary on each.

Requirements

Not much has changed here since Gatherly and Rally rely on the same underlying WebRTC technology. Both vendors recommend attendees use Chrome on a laptop/PC, not a mobile device. The platforms all work to some extent in Firefox, but Safari is not recommended.

One tip is to access Gatherly and Rally in an incognito/private window. This minimizes conflicts with any installed browser extensions/add-ons.

In addition, using these platforms on corporate LANs may require asking a sysadmin to allow the platform streams through a corporate firewall. Test before your event!

Bandwidth requirements are typically higher than those needed by, say, a Zoom meeting, since the fluid video-chat connections involve multiple video streams to each device on the platform, rather than the single consolidated feed used in platforms like Zoom and Teams. However, I’m in a rural location with only DSL and cellular connectivity and have only had a few transitory problems using these platforms.

Setting up and customizing meetings

When I last reviewed Gatherly, the platform required Gatherly staff to set up and customize each event. Rally and Yotribe, on the other hand, were usable as soon as you had a venue.

Gatherly

Gatherly has since added extensive capabilities to build and customize your meetings, via their VESTA tool. This is welcome news since the lack of a “plug-and-play” online meeting setup was a barrier to holding meetings on the platform. The following screenshots illustrate many of VESTA’s useful new features.

Gatherly Rally Wonder

Gatherly hosts can now create multiple events with open/close times, and use PowerPoint to customize an event’s floor backgrounds from a variety of templates. The VESTA portal also provides convenient links to the latest Gatherly guide, tutorial videos, a customizable event brochure template, and a speed test. Later in this post, I’ll describe the pricing model and event analytics included in VESTA.

Soon after my June revue, Gatherly added unlimited “floors”, akin to Rally’s rooms, with “elevators” to move between them.

Rally

Rally has added multiple new customization features since my June review. You can now change the background of your Rally venue and each of your rooms. Rally now allows multiple venue hosts, so it’s easier to collaborate when setting up rooms and features. A convenient drop down makes it simple to transfer between rooms. In addition, rooms and venues can be edited on the fly, making it easy to add/remove/close/open rooms, while an event is going on.

Formerly, Rally’s “improve connection” feature removed the attendee from the meeting so they had to rejoin, answering the same sign on questions as before. This no longer occurs.

Rally can now “archive” a room, so its customizations can now be recalled when needed.

Wonder

Yotribe gave you a room instantly on signing up. Currently, this is no longer true for Wonder. At the time of writing this review, I am still waiting for a Wonder room I requested a week ago. So I haven’t been able to check out Wonder firsthand.

All guests are now in one room, rather than adding more “areas” when the number of people in any area exceeds 36. The home page says: “Wonder rooms can host up to 1,500 guests.” Wonder’s Support FAQ says: “There is no technical limitation to how many guests may fit into one room. If you have more than 2,000 guests it might make sense to run two rooms in parallel.” Either limit is probably ample for most events; the more pertinent issue is how well Wonder works with many attendees.

Wonder now includes room areas, which can be set up by the host. Examples are the Business Tech, Education & Training, and Grant Programs areas shown below. They can be added on the fly, either before or during the meeting.

Gatherly Rally Wonder

 

In addition, you can add a background image to your Wonder room.

Broadcast capabilities

Gatherly

Gatherly can’t broadcast to more than one floor. The company says that the platform handles ~150 people/floor, so broadcasting to a single floor will be fine for many events. Gatherly recommends providing a floor for every hundred attendees. You can, of course add more floors if you want to devote each one to a specific meeting function.

Gatherly hopes to introduce broadcasting to multiple floors in early 2021.

When running a recent event in Gatherly, we noticed that the list of attendees, a very useful feature, showed only the first 60 names. Apparently, this limitation is still in place. I hope they fix this soon since it’s impossible to see and contact every attendee at an event with more than 60 people.

Rally

Like Gatherly, Rally still doesn’t provide a single stage for multiple rooms. This is more of a limitation for Rally, though, as the maximum room size is 35 people. So you can’t currently create a presenter or panel session for more than 35 people. A Rally spokesperson told me that the platform can be set up to support up to 50 people per room, but this requires turning off the background chatter feature. Rally says that people on stage need less bandwidth now, allowing eight people simultaneously.

Wonder

Wonder has added video broadcasting, where all participants see the host’s video stream. While broadcasting is taking place, individual video chats are halted. Up to six people can broadcast simultaneously, and all of them must be authenticated as a host.

Pricing

Gatherly

Gatherly is using two pricing plans, One-Off and Annual, both based on a ticket system, administered in VESTA, that determines the cost of each event you set up. The company is finalizing ticket and annual plan pricing and expects to make this information public shortly.

Rally

Rally has published the following pricing.

Like Gatherly, if you’re planning large events, you’ll need to contact Rally for custom pricing.

Wonder

Wonder pricing is easy; it’s still free! I don’t know how the company can afford to keep providing this service for free, as the bandwidth and server costs for running multiple video stream meetings are higher than services like Skype, FaceTime, and Zoom, and someone’s got to pay them. Feel free to use Wonder for now (assuming you can get a room) but don’t rely on it being free forever.

Limits

Gatherly

Up to 1,000 people per event, ~150 per floor (not a hard limit, but recommended); 5 or unlimited floors, depending on plan; up to 15 people per huddle (group chat); 7-8 on stage; currently, people tab shows a maximum of 60 people.

Rally

“2000+” people per event; 9 people per table; a maximum of 35 people per room (50 people per room is available in beta); up to ~8 per room panel; the number of rooms depends on the plan.

Wonder

1 room per venue; maximum room size 1,500 attendees? (see above); up to 15 people per circle; a maximum of 15 room areas; up to 6 people can broadcast simultaneously.

Security

Gatherly and Rally make similar privacy and data security claims, regarding the underlying data services.

Gatherly events can have a unique, event-specific URL and password, which provides decent security. An attendee will need to know the correct URL, password, and open times for a specific event.

Access to a Rally venue simply involves providing attendees an unchanging URL tied to the venue. You don’t need a password. (Password-protected rooms are “in the works”.) Once someone has this URL, they will have access to the venue at any time it is open. Like Gatherly, Rally allows hosts to choose when rooms are open, so someone with the URL cannot use a venue, as long as you close the venue room(s) when an event is over. If you are using a Rally venue frequently, you could be visited by someone who has been given the venue URL for an earlier event and decided to “pop in” and see if anything is going on. Rally corporate users can request Single Sign-On, which limits attendees to those with the same company domain.

Access to a Wonder room simply involves providing attendees an unchanging URL to the room. You can password-protect a Wonder room. Once someone has the URL and password, they will have access to the venue at any time until you change the password. Frankly, this is like giving people a key to your home that they can use when you’re not there, and I consider it poor security.

Analytics

Gatherly’s VESTA portal includes an intriguing feature: event analytics. Here’s a screenshot of a typical event.

Rally says they can track “time in room per person, what room they visited, how long they were on stage for, how many people were in the room at once, how many uniques, and more”, and provide this information on request.

Conclusion — and an annoyance

Both Gatherly and Rally are fine platforms that are already useful. I continue to be impressed by the fast pace of development from both of these companies. Wonder’s biggest advantage is that, for now, it’s free. I’m not sure that I would pay a significant amount to use it, though.

Gatherly and Rally have one annoying limitation, which, in my understanding, is unlikely to be removed soon. Many online event conveners would like to use a platform like Zoom for their “main” conference, switching to an online social platform for program breaks and socials. Unfortunately, it’s not possible to run two platforms simultaneously on one computer, because each needs exclusive access to camera, microphone, and output sound. Attendees must, therefore, close one platform before opening the other. This is awkward and requires careful pre-event attendee education.

I’m sure Gatherly and Rally have some concerns that a major online event platform will build a good-enough online social capability into their product. Right now, I strongly recommend anyone who wants to provide experiences close to those of an in-person social at their online events seriously investigate these platforms.

 

Two tools for online conference socials: Gatherly versus Wonder review

Gatherly versus YoTribe review If you can’t hang out with people in person, how can you best meet up with your tribe online? That’s the selling proposition for a host of new platforms that have sprung up over the last few months: creating a compelling online incarnation of the traditional conference socials we all know and love (or hate). Last week I got to try out a couple of these new platforms, so I thought I’d write a Gatherly versus Yotribe (NB: Yotribe has been rebranded as Wonder) review.

[Added November 23, 2020: after reading this review, see this post for an update on these two platforms and Rally.]

A maximum of around thirty people were present at any one time at the Gatherly test event, which I set up. I estimate there were around a hundred folks at the Yotribe event, which was organized by Anh Nguyen.

First, some context…

In-person conference socials

Imagine an in-person conference social. <sings>”It isn’t hard to do.”</sings> You enter the room and look around to see who’s there.

Perhaps you see people present whom you know. So you go over to them and say hi, or perhaps join a conversation they’re having with others. Perhaps you don’t recognize anyone. So you have to bravely sidle up to someone or a group and introduce yourself. Or insinuate yourself into a conversation. Perhaps you know there are people present who you’ve met online, but short of sneaking a look at everyone’s badge, there’s no easy way to find them.

During the social, you usually have multiple conversations with different individuals and groups. You move from one conversation to the next, as you and others desire. You may meet folks with whom you want to have a private conversation, so you go somewhere you’re unlikely to be interrupted.

These are the processes we take for granted at an in-person meeting social.

The inadequate networking functionality of most online meeting platforms

These days, we can network online via group messaging/text chat, audio chat, or video chat. (OK, yes, virtual reality has been available for a while too, but it hasn’t really taken off.) Just about all online meeting platforms now include traditional webinar style video conferencing, and many offer Zoom-style main room and breakout room meetings.

Many online meeting platforms tout their “networking” capabilities. When you look at the specifications, however, the majority offer only text chat! Some provide one-to-one networking via private video chat. And some describe their capability to support multiple video breakout rooms as “networking” — but this is disingenuous.

As anyone who’s tried to use Zoom breakouts for networking knows, the big barrier is that once someone’s entered a room, they can leave it to return to the main Zoom meeting but they can’t then move themselves to another breakout room. (Unless you make everyone a co-host, which is not a good idea for a meeting of any size, since a careless or malevolent co-host can cause havoc.)

Even if an online platform allows users to move between multiple breakout sessions, you still won’t experience something close to an in-person social. That’s because breakouts are fixed platform units that have to be set up in advance. There’s no easy way for three people, say, to decide they want to video chat about something amongst themselves for a few minutes, and then spontaneously split up and meet others.

Online conference socials using platforms like Gatherly and Yotribe

Online social platforms like Gatherly and Yotribe provide an experience much closer to that of an in-person social. They do this using a map interface that shows individuals or groups of people scattered around a room or rooms. Gatherly versus YoTribe review When you join a social on one of these platforms, you find yourself as an name or photo on the map. You move around the map by simply clicking where you want to go.

If you move near another person’s name or picture, you’re automatically connected to them by video chat. If you move into one of the circles on the map — colored in the Yotribe screen shot above, or numbered (so-called “huddles”) in the Gatherly image below, you’ll automatically join a video chat with everyone in the circle/huddle. Gatherly versus YoTribe review Finished chatting? Click on the map to move somewhere else to join someone else or another conversation! Or click on the map away from everyone else so you can answer that phone call you just got.

That’s the basic interface. All such platforms provide this birds eye view of the positions of everyone in the social and the same mechanism to move around and meet others. Of course, each platform does this a little differently, and they include additional functions, like text chat, which I’ll cover below.

Requirements

Setup on both platforms couldn’t be much simpler. Both are browser based, so there’s no app to download or software to install. Attendees are given a link and an (optional) password to join the social room.

Gatherly requires you talk with their sales staff to set up the meeting. This ensures they size your server correctly. They will give you a link to your room that you can distribute to attendees. Gatherly requires you to use the Chrome browser.

Yotribe can be set up without any input from a Yotribe human. Get your own room from the button on their home page! Once you have your room, you can set up a room background (see below), set a room password for attendees. You can also set up an “icebreaker question”, though I’m not a big fan of these.

Meeting size and conversation group size

How many people can be in a single meeting while supporting multiple on-the-fly group conversations? And how many people can be in a single on-the-fly video chat?

These are key questions!

Just eight years ago, public platforms that provided a stable video chat with a mere ten people (think Google Hangouts) were state of the art. Today, we take this kind of technology for granted. But supporting multiple constantly-reconfiguring video chats for hundreds of people is hard, and costs money.

Most platforms today use open source WebRTC technology, the availability of which allows small companies like Gatherly (a handful of computer science students in Atlanta, Georgia) and Yotribe (a few techies in Berlin, Germany) to create a pretty impressive fluid video chat infrastructure.

In my opinion, the one-to-one private video chat provided in several other online meeting platforms is not sufficient to offer an intimate and fluid social experience. This is a key differentiator for platforms like Gatherly and Yotribe.

Gatherly size issues

Gatherly asks meeting owners to provide the maximum number of people who will be in the room and the largest group video chat size desired. They then host your meeting on a server that can handle the required load. In a test meeting last week, Gatherly comfortably handled spontaneous video chats with ~15 people. This seems more than enough capability to me.

Yotribe size issues

Currently, Yotribe has a different approach. One of the Yotribe founders, Leonard Witteler, explains: “As thousands of participants join a room, we split the room into many areas and serve the smaller areas from a properly load-balanced backend.” In our test last week, Yotribe ran into problems with groups larger than about ten people. Since there’s no limit that can be set on a conversation group’s size, this could cause a problem any time a large number of people try to video chat with each other.

Yotribe’s effort to create a platform that automatically scales to handle varying loads is impressive. The automatic addition of “areas” — each restricted to a maximum of 36 participants in our test last week — as the number of participants grows is an ingenious approach to mitigating the increased demand on the video chat servers they employ. However, such a system needs to fail gracefully when its limits are met. Given that we were able to stress Yotribe with about 100 participants in our test event, currently I’d prefer a platform like Gatherly with known, preset limits that will handle a predetermined load for a production event.

Gatherly versus Yotribe features

There is one minor nomenclature difference between Gatherly and Yotribe. Gatherly calls video chat groups “huddles”, while Yotribe calls them “circles”. Both platforms allow attendees to mute their microphones and turn off their cameras as needed.

Neither platform has much in the way of documentation. That’s probably because the developers are constantly adding new features. Luckily, both interfaces are simple enough that it’s not hard to figure out how they work, though it took me a few minutes, which could disorient and discourage some first-time users. Adding a short, skippable tutorial for attendees to view before entering the room would be a nice addition.

Interface

There are numerous small but sometimes significant differences between the interfaces of the two products. I will concentrate on what I noticed that’s important to me.

Map interface

Gatherly shows individual attendees on the map by name. It displays current huddles as circles with numbers inside, the number representing the count of people in that video chat. Moving your cursor over a huddle shows a list of the names of everyone in it. This is an intuitive interface that makes it quite easy to find specific people in the room: they are either shown by name outside the huddles or one can “search” the huddles by moving your cursor over them.

Yotribe shows individual attendees as pictures, selfies that are taken by the attendee’s webcam before they enter the room. This is great if you recognize most of the people present. If you don’t — my experience at most events — you’ll need to hover your cursor over each image to see their name. This is time consuming if there are many people present. In addition, I didn’t find any way to discover who was in a circle other than joining it and scanning through the participants.

I found Gatherly far easier to use to find specific people, or browse who’s present, than Yotribe.

Yotribe does have one extremely useful feature. The room host can upload an image that replaces the blank room map (see example below).

By creating an appropriate image, you could designate portions of the room as numbered or named breakout rooms, exhibit booths, etc. Gatherly provides this functionality as a service on request. In my opinion, Gatherly should follow Yotribe’s lead and make map customization completely under host control.

Video chat

Gatherly has a Zoom-gallery-style video chat display. As the number of people in the huddle increases, the video windows get smaller, keeping everyone visible. This worked well during our test event.

In addition, Gatherly has what I’d argue is an essential feature that Yotribe lacks: the ability to lock a video chat at any time so no one else can enter. This allows two or more people to have a private conversation. Private conversations like this are impossible in Yotribe, which allows anyone to suddenly join a video chat circle at any time

Yotribe shows circle chatters in a strip at the top of the screen, like Zoom’s webinar view. In practice this means that circles with more than five people can’t display everyone on screen simultaneously. As a result it’s hard to tell who’s speaking in a large circle, and because people can arrive and depart at any time, you’re never quite sure who’s present.

Yotribe does offer an option to share your screen with others in your current circle, which could be useful though there doesn’t seem to be a way to zoom the image to full screen.

Text chat/messaging

Gatherly includes a simple text chat interface that allows you to see the names of everyone present, message another person, or message everyone in your current huddle.
Yotribe text chat includes the above functions, plus a broadcast chat mode that allows attendees to send a message to everyone. Gatherly needs to implement this! Message notifications in Yotribe are easily overlooked though; the only indication is a small yellow circle in the chat window and chat icon.

Pricing

Currently Yotribe is free! (I suspect this won’t last, so enjoy it while you can.)

Gatherly is currently using a $x/head pricing model, where x depends on the size of the event. Right now, I suspect they might be flexible. They were kind enough to offer me a free test event last week.

Quick comparison with Remo

Remo is another platform that offers multi-person, map-based video chat (and a lot more besides). I’ve only seen a brief demo of the product so I don’t feel qualified to provide a review here. The map is much prettier than Gatherly’s and Yotribe’s, and uses a set of various table sizes as a metaphor for conversations. It’s noteworthy that the pricing for Remo is based on the maximum number of attendees, meeting duration, and seats available at a table (currently 4 {$50 – $150/month} or 6 {$400 or $900/month}). This highlights the significant costs for providing the kind of server power needed to support fluid on-the-fly video conferencing.

Security

Gatherly says they use Amazon Web Services servers and end-to end encryption. They do not have access to any audio or video data; it’s briefly held to transmit it, but they do not store it, and employees do not have access. They offer password protection of rooms, and can include a waiting room (I did not see this) for you to vet attendees before they join. Finally, they provide “Kick and Ban features to ensure troublemakers stay out of your event”, which I didn’t see either.

YoTribe also allows a room password. Only guests who are in your circle can participate in your conversation; no one in the room can be invisible to you. Like Gatherly, Yotribe says it does not have access to any audio or video data; it’s briefly held to transmit it, but they do not store it, and employees do not have access.

Conclusions

On balance, I prefer the Gatherly experience to Yotribe, though both platforms are useful and solid enough for small events. Yotribe has a more party-like feel, which could be a good fit for a group that mostly knows each other. Gatherly does a better job, in my opinion, of creating an experience closer to that of a friendly conference social.

However, your needs are likely different from mine, so I’ve summarized what I see as the advantages of each platform below.

Gatherly advantages

  • Being able to lock a Gatherly huddle, so you can be sure of a private conversation is a big plus.
  • Gatherly’s Zoom-like video gallery view inside a huddle works well, allowing you to see everyone present. Yotribe’s scrolling strip of video windows only shows a fraction of the people in a large circle, and it’s difficult to figure out who’s there and who’s speaking.
  • Given Yotribe’s unpredictable loss of video chat functionality, I prefer to have Gatherly’s predetermined limits on event and chat size, allowing the platform to provide adequate power to reliably support the meeting.
  • I prefer Gatherly’s map interface to that of Yotribe. Yotribe’s attendee photo icons are great if you recognize most people. But seeing names moving around the map is more helpful in general. In addition, Gatherly’s ability to show you the names of the people in a huddle just by hovering your cursor over it is much more informative.

Yotribe’s advantages

  • For now Yotribe is free, and Gatherly costs $!
  • A Yotribe room can be set up and used without any communication with Yotribe, while Gatherly requires you talk to their sales staff first.
  • Yotribe has broadcast text chat, which Gatherly did not, though I’m told it will be added any day now.
  • Yotribe creates new rooms automatically when the number of attendees in any room exceeds 36. Gatherly says they will soon have a fixed room feature too, with “elevators” that allow you to move to a different floor (see the image below). I think this will likely provide an easier to navigate social meeting than YoTribe’s extra-room-on-the-fly approach.
  • Unlike Gatherly, Yotribe allows the host to upload an image file to replace the blank map where attendees roam. This is a very useful feature. I hope that Gatherly implements it soon.

Final words…

I hope you’ve found this Gatherly versus Yotribe review useful. I know that Gatherly is being constantly updated. It wouldn’t surprise me to learn that Yotribe developers are hard at work as well. So reviews like this are a moving target. Please share your experience with these platforms, new features, and things I’ve missed in the comments below!

Five lessons event planners can learn from the iPad launch

Seth Godin wrote a powerful post—Secrets of the biggest selling launch ever—about why Apple sold 300,000 iPads on the first day of the iPad launch. Here are five of his secrets that are 100% relevant to the fundamental challenges facing event planners today.

Seth Godin's blog illustration: the top of his head

2. Don’t try to please everyone. There are countless people who don’t want one, haven’t heard of one or actively hate it. So what? (Please don’t gloss over this one just because it’s short. In fact, it’s the biggest challenge on this list).

Designing events so that they will appeal to the least adventurous attendee guarantees the same-old snooze-fest. Event planners need to aim higher and use innovative formats, even at the risk of jolting people who didn’t expect to be jolted.

3. Make a product worth talking about. Sounds obvious. If it’s so obvious, then why don’t the other big companies ship stuff like this? Most of them are paralyzed going to meetings where they sand off the rough edges.

How many events have you attended that you still remember years later? (Or a month later?) It’s possible to create memorable events. And the best ones are memorable not because they had great content or great presenters, but because wonderful, unexpected things happened there. We know how to create events like this: by using participant-driven approaches. But we are afraid to take the risk of trying event formats that are different. Apple took that risk with the iPad launch. If we event planners won’t take the risk, who will?

6. Create a culture of wonder. Microsoft certainly has the engineers, the developers and the money to launch this. So why did they do the Zune instead? Because they never did the hard cultural work of creating the internal expectation that shipping products like this is possible and important.

Until we fully embrace the belief that it’s possible to successfully employ powerful interactive formats at our events, we’re going to be churning out more Zunes than iPads.

7. Be willing to fail. Bold bets succeed–and sometimes they don’t. Is that okay with you? Launching the iPad had to be even more frightening than launching a book…

Apple has been willing to make mistakes: the Lisa and the Newton come to mind. You can’t have great success without risking some failure.

Every time I facilitate an event I welcome the possibility of failure. Not the kind of failure where the event is a total bust—I’m not that far out on the edge—but the failure of a session’s process, or the discovery of a flaw in a new approach. And you know what? The new things I try that succeed more than outweigh the failures I experience. And, bonus, I get to learn from my mistakes!

So take some risks with your event designs. Have the courage of your convictions, trust your intuition, and be willing to make mistakes.

9. Don’t give up so easy. Apple clearly faced a technical dip in creating this product… they worked on it for more than a dozen years. Most people would have given up long ago.

We event designers can learn a lot from the success of the iPad launch.

I think we face a long hard road in changing people’s perceptions of what is possible at an event. It’s not easy to challenge hundreds of years of cultural history that have conditioned us to believe that we should learn and share in certain prescribed ways. But the rapid rise of the adoption of social media has shown that people want to be active participants in their interactions with others, and we need to change our event designs to satisfy this need when people meet face-to-face.

I’m willing to work on these issues over the long haul. Will you join me?